Hi folks - I have a very simple problem, but can't seem to figure out how to solve it.
I have a Sharepoint list that folks can use to request help - i.e. need a password reset. When the case is opened and saved, an email is sent to a primary person to take care of the case. We have a backup person, but I only want her to be notified if 24 hours has passed.
In a nutshell: 1) List item created 2) Primary person emailed 3) if 24 hours passes without acknowledgement of item, email backup person.