Troubleshooting LazyApproval
If LazyApproval is not working, follow the steps below for troubleshooting.
If nothing happens, test the SharePoint incoming email settings
LazyApproval uses the SharePoint incoming email function; therefore this must be running correctly. To test the email settings, open a test library and configure it to accept new items from email.
Complete the following steps to allow a document library or list to accept email.
1. Navigate to the desired document library or list and click Settings, Document Library Settings, and Incoming E-mail Settings.
2. Select Yes to allow the Document Library to receive e-mail.
3. Assign an email address to the document library.
4. Select an Option for Attachments. You can save attachments in the root folder, in a sub-folder grouped by email subject, or a sub-folder grouped by sender.
5. Select an option to overwrite files with the same name.
6. Select an option to save the original email. If you select Yes, and you send a message with an attachment, the message and the document will be stored as two separate items in the document library.
Note: We recommend initially selecting Yes for this option until you verify that the document library is properly accepting emails.
7. Select an option to save meeting invitations.
8. Select an Email security policy to accept messages based on document library permissions (recommended) or to accept messages from any sender.
If this does not work, your incoming email settings may not be configured incorrectly.
Please refer to the Microsoft documentation on setting incoming email:
http://technet.microsoft.com/en-us/library/cc262947(v=office.14).aspx
If incoming mail works, but still nothing happens
Check the application event log on the server for any error messages regarding EmailDropReceiver. Send any messages to support@nintex.com.
You receive the error message “Your email could not be matched to a running workflow”
Check the notification you receive from the approval task has the LazyApproval token in the subject. The LazyApproval token will look similar to [#DD7FGH#]. (The characters inside the square brackets are used by Nintex Workflow to link an incoming email to a task) It is a unique identifier that associates any message with the ID as belonging to a specific workflow. If the identifier is not there or has been modified by somebody, LazyApproval will not work, generating the error message above. The error message will be displayed in the SharePoint ULS logs.
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